Refund Policy

1. Introduction

Shubh Consultancy Services ("Company", "we", "us", "our") provides company registration, licensing (including FSSAI), GST and income tax filing, trademark, ROC and other compliance services, and website and digital marketing services. Our office is at S-20/1, Ground Floor, Shalimar Garden Extension 1, Ghaziabad, Uttar Pradesh 201005.

This Refund Policy explains when you can get a refund and how to ask for one. It should be read with our Terms & Conditions and Privacy Policy. By paying for a service, you agree to this policy.

2. How Our Fees Work

Before we start, we send a written quote that separates two amounts:

• Government fees: charges payable to a government department, regulator or registry (for example FSSAI, GST portal, MCA/ROC, Income Tax Department, Trademark Registry).
• Professional fees: our charges for advice, preparation, filing and follow-up.

Refunds are decided separately for each of these two amounts.

3. Cancellation Before Work Starts

You can cancel and get a 100% refund of the professional fee if you write to us within 24 hours of payment and we have not yet started work on your order. Work is treated as started once a team member has been assigned and has begun document review, drafting or any government portal activity.

After 24 hours, or once work has started, the refund rules in Section 4 apply.

4. Cancellation After Work Has Started

We spend professional time from the first day, including calls, advice and document checks. So the refund depends on the stage reached:

The exact amount is decided after we review the work already done.

5. Government Fees

• Government fees that have not yet been paid to the authority are refunded in full if you cancel.
• Government fees that have already been paid to the authority are not refundable by us, because they are deposited with a third party. If the authority itself refunds any amount, we will pass it on to you.

6. When We Cannot Deliver

You are entitled to a refund of the professional fee in full if all of these apply:

1. You gave us all documents, information and fees we asked for;
2. You met the legal conditions required for the service; and
3. We were unable to complete the service within 60 days of receiving your complete documents, for reasons within our control.

Before refunding, we will first try to fix the issue or assign another professional from our team.

7. When No Refund Is Given

• The application is rejected, or a licence or registration is refused, for reasons outside our control, such as ineligibility, incorrect information supplied by you, or a decision of the authority.
• Delay is caused by a government department, portal downtime or a change in law or procedure.
• You do not give documents, information or approvals for more than 15 days after we ask. The order may then be treated as completed, and any balance due becomes payable.
• You change your mind, drop your business plan or no longer need the service after work has started.
• The service has been delivered and the certificate, acknowledgement or deliverable has been shared with you.
• Penalties, late fees or interest charged by any authority, including those caused by late documents from your side.
• Digital services (website, SEO, social media, ads) where the work or a milestone has been delivered. For these, refunds follow the milestone terms agreed in your quote.

8. Re-applying After Rejection

If an application is rejected and you want us to re-apply, we will confirm the position in writing. A re-application may attract a reduced professional fee by 50% plus the full government fee payable again. We will always tell you the cost in writing before we start.

9. How to Request a Refund

1. Email info@shubhconsultancyservices.com from the email address used for the order, or message us on WhatsApp at +91-9873207632.
2. Give your name, order or payment details, the service taken and the reason for the request.
3. We will review the request and reply within 7 working days.

10. How and When You Are Refunded

• Approved refunds are paid to the same account or payment method used for the original payment, and not to any third party.
• Refunds are processed within 7 to 15 working days after approval. Your bank or payment provider may take a few more days to show it.
• Payment gateway charges, if any, may be deducted from the refund.

11. If You Are Not Satisfied

Level 1: Write to your relationship manager and copy info@shubhconsultancyservices.com. We aim to give you a decision within 7 days.

Level 2: If you are still not satisfied, write to our Grievance Officer at rahul@shubhconsultancyservices.com with the subject "Refund Escalation". We aim to decide within 7 working days of receiving your escalation.

12. Your Responsibilities

By placing an order, you confirm that:

• You have understood the service, the government fees and the documents required, as explained in our quote and checklist;
• The documents and information you give are true, complete and genuine; and
• You are ordering for your own business or yourself, and not as a middleman who will resell our work without our written approval.

13. Changes to This Policy

We may update this policy from time to time. Please check this page before placing a new order.

14. Governing Law and Disputes

This policy is governed by the laws of India. Any dispute will first be discussed in good faith. If it is not resolved, the courts at Ghaziabad, Uttar Pradesh will have exclusive jurisdiction.

15. Contact Us

16. Disclaimer

Shubh Consultancy Services is a private consultancy firm and is not a government authority or department. All final approvals, registrations and decisions rest with the respective government authorities, and we cannot guarantee any particular outcome or timeline.